Your organisation has a strategy. You've invested in people, technology and transformation, yet performance falls short of expectations, progress stalls and the results you anticipated fail to materialise.
The problem isn't always the strategy or technology. It's often what happens beneath the surface: the behaviours, emotions and organisational dynamics that influence how people work, make decisions and respond to change.
I help leaders see what's really getting in the way, understand why and work with their people to remove the barriers, improve operational effectiveness and turn business ambition into tangible results..
About
Business performance suffers when leaders focus on processes, systems and technology but overlook the people and organisational dynamics that make things happen.
After 25+ years helping organisations like Microsoft, Barclays and Mott MacDonald navigate complex transformations and improve business performance, I've learned the questions leaders ask, the assumptions they make and the perspectives they bring can fundamentally change what's possible. By challenging conventional thinking, connecting the dots others often miss and bringing fresh perspectives to complex challenges, I help organisations turn ambition into meaningful business outcomes..
That's the foundation of my holistic approach, built around the ABChange Model. It's a proven, people-first approach that I've developed, tested and refined across more than 40 organisations and multiple industries and sectors. It brings together behavioural insight, emotional understanding and practical business experience to address what gets in the way of performance. It's not theory. It works!
And it consistently delivers three things every organisation needs:
1. Increases employee satisfaction
2. Saves you money
3. Makes you money
My approach to change isn't just built on business experience. Before I ever set foot in a boardroom, I trained as a dancer and actor at Broadway Dance Centre and the Royal Academy of Dramatic Art. This is where I learned something that has shaped everything I do since: that the most powerful transformations happen when you connect with people emotionally, not just intellectually.
Affiliations
Vice President of the Association of Change Management Professionals UK Chapter
Prosci Certified
Fellow of the Chartered Institute of Personal Development
RQTU Certified British Psychological Society
Member of the International Coaching Federation
MSc in Learning and Development of Adults, City University London
"Jennifer is a ball of brilliant energy. Her insights into how we make change is lucid and easy to grasp. She is generous with her advice and brilliant nuggets of information."
Vanessa Champion PhD
Editor of Biophilic Design and Podcast
