Your leaders are navigating a permanent change economy. I equip them with the insight and practical tools to lead the human reality of change, keeping people engaged, resilient and performing.
The biggest barrier to successful transformation isn't the strategy. It's how people experience it.
Organisations spend millions on change initiatives, yet too many fail to deliver the results they promised. Not because the strategy was wrong, but because leaders weren't equipped to navigate the human side of change.
I help leaders understand what is really happening beneath the surface, giving them practical tools to reduce resistance, build trust and create resilient teams that embrace change rather than fear it.
Because when leaders understand people, change succeeds.
About
Change fails when leaders treat it as a process problem. It isn't. It's a people problem and people are driven by emotion.
After 25+ years helping organisations like Microsoft, Barclays and Mott MacDonald navigate some of their most complex transformations, I've learned one thing above all else: the leaders who make change stick are the ones who understand how their people feel, not just what they need to do.
That's the foundation of my holistic approach which embeds the ABChange Model. It is a proven, people-first approach to change that I've developed, tested and refined across more than 40 organisations and multiple industries and sectors. It's not theory. It works!
And it consistently delivers three things every organisation needs:
1. Increases employee satisfaction
2. Saves you money
3. Makes you money
My approach to change isn't just built on business experience. Before I ever set foot in a boardroom, I trained as a dancer and actor at Broadway Dance Centre and the Royal Academy of Dramatic Art. This is where I learned something that has shaped everything I do since: that the most powerful transformations happen when you connect with people emotionally, not just intellectually.
It's also where I met my husband. But that's a story for another day.
Affiliations
Vice President of the Association of Change Management Professionals UK Chapter
Prosci Certified
Fellow of the Chartered Institute of Personal Development
RQTU Certified British Psychological Society
Member of the International Coaching Federation
MSc in Learning and Development of Adults, City University London
"Jennifer is a ball of brilliant energy. Her insights into how we make change is lucid and easy to grasp. She is generous with her advice and brilliant nuggets of information."
Vanessa Champion PhD
Editor of Biophilic Design and Podcast
